Warranties

Warranties of electronic cigarettes and accessories :

Atomizers : Warranty against receipt (DOA).

Batteries: 3 months from the date of purchase .

Chargers: 3 months from the date of purchase .

Returns of defective parts, replacement and task, burden our company if they are within the warranty period.

Returns without a receipt or invoice will not be accepted .

To begin the return procedure please contact our company by phone or e-mail at info@velvetvape.com and let us know about the problem.

Alongside, you can fill our return form following this link: 

https://velvetvape.com/index.php?route=account/return/add

Parts or devices that are in poor condition (scratched, beaten, mangled, etc.) will not be accepted and will be returned back at the buyer’s expense.

Use all products guiding the instructions and if you have questions or need some clarification, please contact us by phone or send us an email.